Handle customer complaints and inquiries from first point of contact through resolution providing excellent customer service by acting in a calm and professional manner at all times.Assist customers with explaining account security and player authentication when they call with questions.Troubleshoot and multi-task across multiple platforms such as email, live chat, and phone.
Understanding of multiple device platforms such as PC, Mac, Android, and Apple.Assist players regarding sports betting and general gambling terminology, including understanding payouts for sportsbook and online wagering.Acts as the voice and frontline service representative for the online website and branded mobile applications.Coordinate office activities and operations to secure efficiency and serve as the first point of contact for our online sports book providing excellent service by utilizing your knowledge of company products, promotions and resources to resolve issues and questions by phone, live and email.
